Navigating Compliance, Efficiency and Cost Containment in the Healthcare Sector with ServiceNow

The Australian healthcare sector is under increasing pressure to maintain high standards of patient care while ensuring regulatory compliance, operational efficiency, and cost containment. Clinical Device Management (CDM) and Enterprise Asset Management (EAM) are particularly crucial areas for healthcare organisations to focus on. What’s required now is a digital platform that can simplify complexity and strengthen clinical, operational, and compliance workflows. ServiceNow is emerging as that platform of choice.

With healthcare organisations increasingly reliant on digital technologies and connected devices, the risks of cyber-attacks and data breaches have escalated. Healthcare organisations must ensure that their clinical devices and assets meet security standards to safeguard patient data and care continuity. The result if there’s no compliance? Significant financial penalties, reputational damage, and disruption to services that directly affect patient care.

ServiceNow addresses this by automating asset tracking, auditing, and incident response management. ServiceNow can also present unified dashboards for tracking the status of critical devices and infrastructure, making it easier to meet SOCI Act requirements.

It’s no surprise that healthcare organisations rely on a wide range of clinical devices and non-clinical assets, and asset mismanagement can cause an array of costly issues, from downtime to worsened patient experience.

ServiceNow’s Enterprise Asset Management (EAM) and Clinical Device Management (CDM) modules streamline asset tracking, preventive maintenance, and real-time visibility into asset performance. Automated alerts for maintenance or replacement requirements help prevent unplanned downtime and ensure continuous availability of critical devices.

Another key advantage is organisations can leverage ServiceNow to analyse asset health and balance the cost benefits of extending asset life with the risks and costs associated with keeping outdated equipment in use.

Inefficient lifecycle management practices can lead to assets being underutilised or unnecessarily over-maintained, stemmed by issues like procurement, deployment to maintenance and decommissioning.

ServiceNow’s Enterprise Asset Management solution enables organisations to track the entire lifecycle of their clinical and enterprise assets, from acquisition through to retirement. Automated workflows for procurement, asset allocation, and decommissioning help ensure that assets are optimally utilised and appropriately retired when no longer needed. What’s more, its integrated analytics provide insights into asset performance, guiding informed decisions on repair vs replacement strategies and budget planning.

In healthcare, equipment failures, long downtimes, or delays in treatments due to poor asset management can compromise patient outcomes. This adds load and further strain in a clinical setting where workforce shortages and unavailability of wards and beds persist across the Australian Healthcare sector.

1. Reliable and Safe Care Delivery: Properly managed clinical devices are essential to delivering safe, accurate, and timely care. When assets are well-maintained and meet regulatory requirements, there is less risk of malfunction during critical procedures, improving patient outcomes.

2. Enhancing the Patient Experience: Timely and efficient services, enabled by well-functioning assets, contribute to an improved patient experience. Reduced wait times, faster diagnosis, and effective treatment directly lead to higher patient satisfaction and trust.

Healthcare organisations are under pressure to meet regulatory standards, improve operational performance, and cut costs. ServiceNow provides an integrated platform that strengthens Clinical Device Management and Enterprise Asset Management by improving compliance, operational efficiency, and asset lifecycle oversight.

As a registered ServiceNow Elite Partner, AC3 helps healthcare organisations unlock the full value of their technology investment through a comprehensive suite of services and a highly skilled team dedicated to uplifting the sector.