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"Latrobe Health Services is a not-for-profit private health insurance provider. We are headquartered in the Gippsland region in Victoria, in the town of Morwell
We celebrated our 70th Anniversary last year and we currently offer hospital and extras products to approximately 81,000 Australians.
We were facing a challenge which was predominantly linked to our fast decaying IT environment. It hadn't been invested in to for over 10 years and quite frankly, we were very much incapable of supporting the modern ways of working.
We undertook a detailed RFP process and we invited a number of organisations to respond and AC3’s engagement, their response, their solution, their willingness to work with us, to really understand our challenges and respond, met our requirements most comprehensively.
The solution involved a complete re-architecture of our core IT environment. Migrating all of our systems from the legacy on-premises environment over to Microsoft cloud.
It also included a replacement of our corporate network and also complete redesign and re-architecture of our remote access platform.
The implementation was smack bang in the middle of the pandemic, the lockdowns, and sustained remote working arrangements didn't work in our favor. Despite all of that the execution of the project was undertaken very well.
Latrobe Health Services is now an organisation that is ready for adopting modern technologies. Productivity certainly has improved. 100% of our workforce able to work remotely.
Also, we were looking to improve our security and compliance. We are much more confident that now our environment is far more secure than it was in previous years.
The advice I would have for others in my position is that don't rush decisions. Take deliberate action and consider your options carefully before moving forward.
I would highly recommend AC3’s services to any organisation. At Latrobe Health Services, we value honesty, integrity, and transparency. We felt that over the course of the engagement with AC3, we receive the same levels of integrity and honest advice from AC3 that we would offer to our customers."