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ServiceNow Current State Assessment

Improve efficiency and reduce risk in your ServiceNow platform
Are you getting the best out of your ServiceNow platform? Would your organisation benefit from a ServiceNow platform health check?

We can take a deep look at the current state of your ServiceNow environment, providing you with the technical due diligence as well as tactical process assessment to understand necessary optimisation and innovation opportunities. When you choose to do a Platform Health Check with us, you’ll have access to unprecedented industry knowledge and expertise, plus a comprehensive breadth of services, tools, and technologies to make your digital transformation as easy as it can be. We have developed a roadmap that has been refined using previous customer experiences to create an efficient and effective approach to digital transformations through 4 phases.

What's the process?

1. Health check - quick start
Platform health check and review and analyse the ServiceNow report
2. Configure and review
Review entitlements, application review, customisations, integrations, security model, dictionary and schema
3. Platform review report
Platform review report collated, recommendations collated, report playback
4. Initiate roadmap planning
Discuss approach, highlight inputs, schedule roadmap kick-off
5. Roadmap kick-off
Kick-off ServiceNow roadmap, discuss approach key stakeholders
6. Org strategy review & alignment
Exec discussion - strategy and goals (IT & Line of Business), planned business initiatives, compliance drives
7. SME workshops
Process and tech SME workshops, demonstrations of capability, initiatives and feedback collated
8. ServiceNow roadmap finalised
Initiatives defined and categorised, initiative playback and prioritisation, dates agreed, roadmap formalised
9. ServiceNow roadmap published
Roadmap published and communicated, executive playback, commence ramp-up and securing funding
  • Platform Assessment
  • Planning
  • Review and align
  • Run and optimise

Who is it for?

Organisations wanting to get more value out of their ServiceNow platform.
Organisations looking to improve their business processes.
Companies who are currently struggling to make informed decisions due to lack of insight.

Why choose AC3?

1. ServiceNow Elite Partner
As a ServiceNow Elite Partner, you can be confident that you get personal experience, capability, knowledge, and ServiceNow expertise to unlock productivity through ServiceNow as a platform.
2. Our understanding
We understand that the evolution and digitisation of the organisation is not localised to technology, but also requires careful evaluation of strategy, people, and process.
3. Best practice
We are guided by ServiceNow Best Practice and industry leading frameworks to help you digitise workflows and maximise license value to improve ROI.

Ready to take the next step?

If you are looking to get more value from your ServiceNow platform, get in touch to find out how we can help you!

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