Business-as-usual (BAU) operations form the foundation of any organisation, ensuring the smooth running of day-to-day activities. Project work, on the other hand, is often time-bound and focused on achieving specific, defined objectives. While it may seem convenient to utilise BAU resources for project work, it's crucial to weigh the potential benefits against the potential drawbacks.
On one hand, employing BAU resources can offer advantages. They often possess relevant skills and knowledge, reducing the need for extensive training. This can lead to cost savings as the organisation avoids hiring additional project staff. Additionally, involving BAU staff in projects can boost morale, provide new challenges, and foster a sense of ownership.
However, there are potential downsides to consider. Assigning BAU resources to projects can divert their attention from critical day-to-day tasks, potentially leading to delays or service disruptions. The increased workload and stress can impact their overall productivity. Furthermore, if BAU resources lack the necessary skills or experience, it may lead to project delays and quality issues. Overburdening BAU staff with project work can also detract from their primary responsibilities, potentially impacting the organisation's core business.
To mitigate these risks, organisations should adopt a balanced approach. Prioritise BAU work with BAU resources and project work with professional services engineers. When appropriate, such as during project handover, when a completed project is being transferred to the BAU team for ongoing maintenance, it is essential to assign BAU resources to learn and understand the project requirements and the future expectations of the BAU team.
This method ensures that BAU resources are only assigned to projects when it won't significantly impact their core responsibilities. Assess the skills and experience required for the project and determine if BAU resources are adequately equipped. Establish clear expectations and timelines for both BAU and project work to minimise confusion and potential conflicts. Implement robust project management practices to track progress, manage risks, and ensure timely delivery. For complex or critical projects, consider forming dedicated project teams with specialised skills and experience.
By carefully considering the advantages and disadvantages, organisations can make informed decisions about when and how to utilise BAU resources on projects. A balanced approach will help ensure that both BAU operations and project work are successful.